Your bag

Delivery & Returns Policy

DELIVERY

We try to make buying with us as simple as possible and are here to reassure and answer any questions you may have prior or post purchase.

All orders are fully tracked and if your order is placed before 15:00 (GMT), we should have it wrapped and packed to go out that evening.

UNITED KINGDOM (UK)

UK Standard Service (2-4 working days) : FREE on orders over £150
Standard service with tracking. Order by 15:00 (GMT) to be dispatched the same working day.

UK DPD Next Working Day : £5
Excellent service with tracking. Order by 15:00 (GMT) to be dispatched the same working day.

EUROPEAN UNION (EU) - ZONE 1

Includes : Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain & Sweden.

EU Standard Tracked Service (3-5 working days) : FREE on orders over £200
Standard service with tracking. Order by 15:00 (GMT) to be dispatched the same working day.

EU Standard Tracked Service (3-5 working days) : £10
Standard service with tracking. Order by 15:00 (GMT) to be dispatched the same working day.

EU Express Service (2 working days) : £15
Express service with tracking. Order by 15:00 (GMT) to be dispatched the same working day.

EUROPEAN UNION (EU) - ZONE 2

Includes : Austria, Gibraltar, Greece, Malta, Monaco, Norway & Switzerland.

EU Standard Tracked Service (5-7 working days) : £15
Standard service with tracking. Order by 15:00 (GMT) to be dispatched the same working day.

United States of America (USA)

USA Standard Service (4-5 working days) : FREE on all orders over £200
Standard service with tracking. Order by 15:00 (GMT) to be dispatched the same working day.

USA Standard Service (4-5 working days) : £15
Standard service with tracking. Order by 15:00 (GMT) to be dispatched the same working day.

USA Express Service (1-2 working days) : £25
Express service with tracking. Order by 15:00 (GMT) to be dispatched the same working day.

Rest of World (ROW)

Includes : Australia, China, Hong Kong & Singapore.

ROW Standard Service (4-6 working days) : £15
Standard service with tracking. Order by 15:00 (GMT) to be dispatched the same working day.

ROW Express Service (2-3 working days) : £25
Express service with tracking. Order by 15:00 (GMT) to be dispatched the same working day.

 

* Please note, if your country is not listed above, we do not currently ship to this region.

Orders are despatched Monday to Friday and delivered on working days. For same day dispatch please order before 15:00 (GMT).

Please get in touch if you require a Saturday UK delivery.

Delivery times to addresses outside the UK are not guaranteed.

International Standard items are tracked with our chosen courier when leaving the UK.

With UK deliveries a signature will be required upon delivery.

If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a redelivery is the responsibility of the customer.

Handling and custom fees may apply to packages sent outside the EU. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Items sent outside the EU on an Express Service will incur a handling fee from the carrier not included in the postage price.

We do not deliver to P.O. Box, BFPO or freight forwarding addresses.

Depending on the policy of non-UK banks in some cases we are only able to deliver to your debit/credit card billing address.

RETURNS

Leo Joseph takes pride in creating products of exceptional quality and fit. We will not be happy until you are. We operate a 'no quibble' exchange or refund policy - if for any reason you are not entirely satisfied with your purchase simply return it in its original and unworn condition within 30 days of receipt.

Within the UK & EU all returns are free of charge. Orders placed outside the UK are returned at the customers cost but replacements are then sent out free of charge should it be for an exchange.

Leo Joseph is passionate about creating products of exceptional quality and fit. We will not be happy until you are. We operate a 'no quibble' exchange or refund policy. If you are not entirely satisfied with your purchase just return it in its original and unworn condition within 30 days of receipt. 

All SALE items have a 10 days exchange or refund policy.

To return your goods, please follow the returns instructions provided on your returns form included with your delivery. If you have any questions, please contact us at ljcustomercare@leojoseph.co.uk 

THE LEO JOSEPH COMMITMENT

We despatch goods as quickly as possible. The goods will be packaged securely and labelled clearly. If any item you have chosen is not available we aim to contact you via your e-mail address or via telephone within 1 working day of receiving your order.

FEEDBACK

If you have any feedback about the service you have received please email us at ljcustomercare@leojoseph.co.uk